General Patient Information

Appointment Scheduling

For prosthetics, you must be cleared by your primary/referring physician before we start any prosthetic treatment plan. Physician documents and a prescription are required to initiate the process. This prescription/referral is also required by all insurance companies.

For orthotics, you must have an active prescription and current physician documents from a primary or referring physician to allow us to better assist you. The information will help formulate our treatment plan and ensure that we provide the necessary orthotic device. This prescription/referral is also required by all insurance companies.

For all current patients, you can contact our office and schedule an appointment for adjustments and/or follow-ups. One of our staff members will be happy to assist you and answer any questions you may have. (Please remember that all follow-ups and adjustments are included in the price of the original delivery, no fee associated)

If you need a NEW prosthetic or orthotic device, you may need to schedule an appointment at our facility and with your primary doctor. This will ensure that we establish proper documentation and obtain an active script to provide to the insurance company.

Insurance

Please bring your ID, insurance card(s), and the prescription/referral with you to your scheduled appointment. This will allow a staff member to scan these into our system and save them for future use.

For current patients, please inform us when your insurance changes and provide us with a copy of the new card(s). This will ensure we provide you with the most up-to-date information about your insurance coverage through the billing process.

Patient Forms

If you are a new patient or your information has changed please print our Patient Information Sheet to fill out and bring with you to your appointment. This will make the check-in process quicker and easier.

Patient Information Form

Cancellation Policy

If you need to cancel or reschedule an appointment, please give us a call as soon as you know you will not be able to make your appointment time. One of our staff members will be happy to assist you.

Credit Cards

We accept all major credit cards as well as cash or check. For current patients needing to make a payment, we do accept credit card transactions over the phone. Please contact one of our offices and they will be happy to help you